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Your Rights and Our Legal Commitments

olx1000 operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team.

Account TermsPrivacy PolicyCookie UseData RetentionEligible Regions Only
olx1000 Your Rights and Our Legal Commitments
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are handled with concrete, operational care — not just policy language. Here is what we actually do to keep your information safe and your rights intact.

Data Handling

We collect only the data needed to run your account and process payments via DANA, OVO, or GoPay. Your data is never sold to third parties and is stored with encryption at rest.

Cookie Policy

We use session and analytics cookies to keep your account logged in across devices and to understand how the platform is used. You can manage cookie preferences from your account settings page.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-essential data at any time.

Account Security Steps

We use OTP verification on login and on withdrawal requests. If you notice unrecognised activity, lock your account immediately from the security tab and contact support to investigate.

LEGAL CONTACT PATHS

How to Reach Us for Legal and Account Matters

For questions about your rights, data requests, account closure, or any legal concern, our support team is reachable around the clock. Use the channel that works fastest for you — live chat inside the platform, email for formal written requests, or our dedicated account help line for urgent wallet or identity verification issues.

Team online

Live Chat

Open the chat widget inside your account dashboard any time. Our team handles data requests, account queries, and legal clarifications directly through this channel.

Email Support

Send formal data requests or written legal queries to our support address. We respond to documented requests within a reasonable timeframe and keep a record for your reference.

Account Help Line

For urgent matters — identity verification, wallet disputes involving DANA, OVO, or GoPay — reach our account help line for direct, real-time assistance.

Common Legal Questions About Your Account

Real questions from people who want to understand their rights before they commit to an account — answered directly.

We collect your name, contact details, and payment wallet identifiers such as your DANA, OVO, or GoPay account reference. This is used solely to operate your account and process transactions.

Yes. Submit a written request via email or live chat and we will provide a summary of the data we hold on your account within a reasonable timeframe, at no charge.

Contact support through live chat or email to initiate account closure. Any remaining wallet balance must be withdrawn first. Data is retained post-closure only as required by applicable regulations.

Access depends on local law and is available only where permitted in your region. We do not make eligibility determinations on your behalf — check your local regulations before registering.

Lock your account immediately from the security tab inside your dashboard, then contact our support team via live chat or the account help line so we can investigate and secure your account.

We notify you through your registered contact details before any material change to our terms takes effect. Continued use of your account after notification constitutes acceptance of the updated terms.